Service points

To deal with any matter without leaving your home, we recommend the ePOP. Select the topic of the matter, click the right icon and we will direct you to the right channel.  

Interactive map with connection search engine

– check the location of stops, ticket machines, or points of sale

Dynamic Pessenger Information System

– check the actual time of vehicles departure and use other attractive functions of the Portal

Timetable and routes

– check, when a bus, tram, or trolleybus leaves

Contact us

– via the hotline

File an aookucation or complaint

(not related to ŚKUP cards)

At Passenger Service Points (POP) it is possible to obtain information on the urban transport and to file claims, complaints, applications and grievances on the transport functioning. In addition, at POPs it also is possible, e.g., to pick up a Metrocard, to encode and approve a tariff discount. POPs sell tickets, too. 

Click in the following link to learn the Passenger Service Points locations.

A few hundred points of sale is available to the passengers in the area of the entire conurbation, where it is possible, e.g., to obtain a Metrocard. The points are situated in shops and kiosks. The list may be found below.

Passengers can use two types of ticket machines:

• Stationary Card Charging Machines (machines serving the Transport GZM system);
• Solar machines (which do not serve Metrocards).