1. Passenger Service Points
At PASSENGER SERVICE POINTS (POP) it is possible to obtain information on the urban transport and to file claims, complaints, applications and grievances.
At POPs it is also possible to file applications for a personalised ŚKUP card and to code a concession on the card.
Points sell tickets. Passengers can buy there all types of single travel, season, and supplementary tickets - paper and electronic, to charge a ŚKUP card, to obtain all information related to the system operation and to the card use as well as to block a ŚKUP card.
2. Customer Service Points
ŚKUP CUSTOMER SERVICE POINTS (POK) are a network of forty points prepared by the mBank for a comprehensive service of the ŚKUP system. These points have been situated in places convenient for users, including city centres, shopping centres, so as to provide as easy as possible access to them.
At Customer Service Points people can file applications and collect personalised ŚKUP cards, unblock and return them. It is also possible to file complaints on the ŚKUP card and on the e-money operation there.
Both at customer service points and at passenger service points it is possible to charge cards, to buy and to code on the card season e-tickets, to code concessions, and to obtain a billing.
An ordered personalised ŚKUP card can be received only at customer service points.
3. Points of sale
Additionally passengers have available more than of 800 points of sale throughout the entire conurbation, where it is possible to encode a ticket on the card or to obtain a non-personalised card. The points are situated in shops and kiosks with newspapers. They are labelled with a large ŚKUP logo