To deal with any matter without leaving your home, we recommend the ePOP. Select the topic of the matter, click the right icon and we will direct you to the right channel.
Silesian Public Services Card
– file an application for a ŚKUP card, including with delivery to your home, buy a ticket, charge your card, file a complaint, or order an invoice application
„Mobile ŚKUP”
– download a Multifunctional application
Interactive map with connection search engine
– check the location of stops, ticket machines, or points of sale
Dynamic Pessenger Information System
– check the actual time of vehicles departure and use other attractive functions of the Portal
Timetable and routes
– check, when a bus, tram, or trolleybus leaves
Contact us
– via the hotline
File an aookucation or complaint
(not related to ŚKUP cards)
Logging to the Customer Portal
– the instruction shows, how to log in to the Customer Portal
2. Passenger Service Points
At PASSENGER SERVICE POINTS (POP) it is possible to obtain information on the urban transport and to file claims, complaints, applications and grievances.
At POPs it is also possible to file applications for a personalised ŚKUP card and to code a concession on the card.
Points sell tickets. Passengers can buy there all types of single travel, season, and supplementary tickets - paper and electronic, to charge a ŚKUP card, to obtain all information related to the system operation and to the card use as well as to block a ŚKUP card.
Additionally passengers have available more than of 800 points of sale throughout the entire conurbation, where it is possible to encode a ticket on the card or to obtain a non-personalised card. The points are situated in shops and kiosks with newspapers. They are labelled with a large ŚKUP logo
Change of privacy settings - acceptance of cookies
The policy of privacy and of using cookies as well as other technologies used on the ZTM websites. The privacy settings preference may be changed marking YES / NO in the following forms.
At the ZTM we pay special attention to the respect for privacy and personal data protection of the users, who browse ZTM websites. Our actions result from provisions of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter: GDPR).
Below, you will find the information on how we process the personal data of users browsing ZTM websites, you will also learn about cookies and other technologies used on the websites (www.metropoliaztm.pl and www.rj.metropoliaztm.pl).
What are cookies?
Cookies are small files used by the Internet services in the Internet user browsers. They are stored on the user’s computer or other devices at the moment of Internet services use.
What are cookie used for?
The ZTM, to allow users to use the websites and to make additional functionalities of the service available, e.g. to:
select another language,
font size,
adapt to the type of device, on which it is displayed,
identify the most popular elements of ZTM services,
profile the users behaviour to offer them better matching contents,
utilises cookies-based solutions.
The following cookie types are used on our websites:
Session cookies - this is temporary information stored in the browser’s memory till the end of the browser session, i.e. till the moment of its closing. These cookies are indispensable. The data contained in these files are processed based on Art. 6 para 1(f) of the GDPR till the time of browser closing.
Ensuring compliance with legal requirements - enabling adapting the contrast, font size, adapting to the type of device, on which it is displayed. The data contained in these files are processed based on Art. 6 para 1(c) of the GDPR, resulting from the ZTM obligations in the field of so-called digital accessibility implementation, till the time of browser closing, unless the user gives the content to save them.
Functional cookies - they enable ‘remembering’ settings selected by the user, so that (s)he does not have to adapt the site settings to his/her preferences each time, e.g. related to the chosen language or region, from which the user originates, the website layout, and other preferences in the field of website content display. The data contained in these files are processed based on the user’s content, which can be withdrawn any time through a form situated at the bottom of each service site (cookies icon).
Analytical cookies - these are files, which gather anonymous, aggregated data and enable us to identify our most popular sites and contents, to improve our website and the impressions, which we offer to visitors. You can decide, whether you want them to be used. Their blocking will have a negative impact on our capability to improve our products and services.
Cookies used on Facebook - these cookies enable visitors to make our contents available to their friends in the social media. These services, due to cookies, may follow actions on websites, to create a user profile and to offer more appropriate contents on other visited websites. You can decide, whether you want them to be used.
They enable ‘remembering’ settings selected by the user, so that (s)he does not have to adapt the site settings to his/her preferences each time, e.g. related to the chosen language or region, from which the user originates, the website layout, and other preferences in the field of website content display. The data contained in these files are processed based on the user’s content, which can be withdrawn any time through a form situated at the bottom of each service site (cookies icon).
Analytical cookies
Files, which gather anonymous, aggregated data and enable us to identify our most popular sites and contents, to improve our website and the impressions, which we offer to visitors. You can decide, whether you want them to be used. Their blocking will have a negative impact on our capability to improve our products and services.
Facebook cookies
Cookies enable visitors to make our contents available to their friends in the social media. These services, due to cookies, may follow actions on websites, to create a user profile and to offer more appropriate contents on other visited websites. You can decide, whether you want them to be used.
Change of privacy settings - acceptance of cookies