W trosce o podróżnych oraz pracowników organizatora transportu, wprowadziliśmy wiele zmian w zakresie obsługi pasażerów. Zmiany dotyczą między innymi liczby połączeń, ponieważ od 17 października pasażerowie mogą zajmować tylko 30% wszystkich miejsc w pojeździe. Poniżej przedstawiamy najważniejsze informacje dotyczące obsługi pasażerów, m.in. w zakresie kupna i zwrotu biletów w czasie stanu epidemii.
19 kwietnia zacznie obowiązywać nowa taryfa. Oprócz zmian w cenniku wprowadzone zostaną nowości dla pasażerów, m.in. specjalny bilet na czas pandemii oraz nowe bilety długookresowe.
Tramwaje Śląskie i przedstawiciele firmy TOR-KRAK podpisali umowę na modernizację linii tramwajowej wzdłuż ulic generała Andersa i 1 Maja w Sosnowcu. Prace powinny zakończyć się najpóźniej w lutym 2023 r.
Z uwagi na ogłoszone przez rząd obostrzenia, pierwsze autobusowe linie metropolitalne zostaną uruchomione później niż planowano. Nastąpi to nie 5 kwietnia, lecz tydzień po zakończeniu lockdownu.
Innowacyjność, wygoda i bezpieczeństwo. Te hasła przyświecały autorom internetowego Punktu Obsługi Pasażera – specjalnej platformy, która pomoże pasażerom sprawniej korzystać z naszych usług. Nowe rozwiązanie, które integruje narzędzia sprzedażowe i kontaktowe, jest już dostępne na naszej stronie.
Zarząd Transportu Metropolitalnego zainstalował w 18 gminach na blisko 90 przystankach komunikacji miejskiej kolejne tablice Systemu Dynamicznej Informacji Pasażerskiej. To urządzenia, dzięki którym pasażerowie wiedzą, za ile minut przyjedzie ich autobus, tramwaj i trolejbus. Transformacja cyfrowa objęła także solarne automaty biletowe oraz Punkty Obsługi Klienta.
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At the ZTM we pay special attention to the respect for privacy and personal data protection of the users, who browse ZTM websites. Our actions result from provisions of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter: GDPR).
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