Contacts

Publication date: 07.04.2021

1. Address
Metropolitan Transport Authority
Barbary 21a
40-053 Katowice

FREE, 24/7 ZTM HELPLINE operates at the following numbers: 800 16 30 30.

2. E-mail
kancelaria@metropoliaztm.pl

3. Address of electronic mailbox register:
/METROPOLIAZTM/SkrytkaESP

4. Claims/appeals/recovery

Claims/appeals related to imposed additional charges should be sent to the e-mail address provided in sub-para 2.
The additional information on claims/appeals related to the imposed additional charges may be obtained at phone numbers: 32 743 85 20 / 90.

Phone numbers for cases of recovery/fines: 32 743 85 06 / -08 / -09/ -10/ -11/ -13/ -14.

Contact for cases of court recovery: 32 74 38 404/ - 518/ - 530.

Contact in criminal cases for cases of non-paying the additional charge twice: 32 74 38 406.

Phones are answered Monday to Friday between 7 am and 3 pm.

No of the bank account, to which payments of additional charges (fines) should be transferred:
Santander Bank Polska
45 1090 1186 0000 0001 3708 1372.

5. In relation to stop shelters managed by the ZTM (only in municipalities: Sławków, Świerklaniec, Sośnicowice, Tychy, Knurów, Radzionków, Dąbrowa Górnicza, Sosnowiec, Gliwice, and Ruda Śląska): 32 74 38 417.

6. Other numbers:

Hotline 800 16 30 30  
Front office 32 743 84 37  
The Press Spokesman ZTM
– Michał Wawrzaszek
32 743 84 02 mwawrzaszek@metropoliaztm.pl
The Press Spokesman GZM
– Łukasz Zych
32 718 07 23 l.zych@metropoliagzm.pl
Analyses and Budgeting Department
 – Krzysztof Moruś
32 743 85 29  
Financial Department
– Dorota Mikołajczyk
32 743 84 38  
Commercial Department
 – Ewa Peist
32 743 85 36  
Stationary Infrastructure Department 
 – Jerzy Orenowicz
32 743 84 17  
HR and Payroll Department
 – Małgorzata Wilk
32 743 84 27  
Tickets Inspection Department
 – Janusz Tyran
32 743 85 20  
Internal Control Department
– Maurycy Graca
32 743 84 08  
Accounting Department
 – Klaudia Kura
32 743 85 66  
Transport Organisation Department
 – Krzysztof Drewniok
32 743 84 13  
Organisation Department
– Monika Sottopietra-Kowal
32 743 85 51  
Transport Development
Planning Department – Adam Blot
32 743 85 35  
Legal Department
– Tomasz Olszewski
32 743 84 05  
Passenger Service Points Department
– Justyna Czardybon
32 743 85 31  
Advertisement and Marketing
Department – Anna Koteras
32 743 84 03  
Transport Statistics Department
– Katarzyna Buszkiewicz
32 743 84 25  
Public Procurement – Grzegorz Włoczyk 32 743 84 70  
Traffic Management Department - Jacek Nazimek

32 743 84 41  
Specialist for OHS
– Piotr Radziszewski
32 743 84 07  
Data Protection Officer    iod@metropoliaztm.pl
Director of the Metropolitan
Transport Authority – Małgorzata Gutowska
32 743 84 01  
Deputy Director for Administration
– Krzysztof Dzierwa
32 743 85 01  
Deputy Director for Controlling
– Adam Sujkowski
32 743 85 01  
Deputy Director for Transport
– Aleksander Sobota
32 743 84 11  
Mobile Infrastructure Department - Wojciech Trzewik  32 743 85 59  
Tickets Inspection Department – Tomasz Musioł 32 743 85 90  
Collection Department – Tomasz Żyła 32 743 85 07 or -510,-511, -513, -514