Contacts
1. Address
Metropolitan Transport Authority
Barbary 21a
40-053 Katowice
FREE, 24/7 ZTM HELPLINE operates at the following numbers: 800 16 30 30, 42 291 04 05.
2. E-mail
kancelaria@metropoliaztm.pl
3. Address of electronic mailbox register:
/METROPOLIAZTM/SkrytkaESP
4. Claims/appeals/recovery
Claims/appeals related to imposed additional charges should be sent to the e-mail address provided in sub-para 2.
The additional information on claims/appeals related to the imposed additional charges may be obtained at phone numbers: 32 743 85 20 / 90.
Phone numbers for cases of recovery/fines: 32 743 85 06 / -08 / -09/ -10/ -11/ -13/ -14.
Contact for cases of court recovery: 32 74 38 404/ - 518/ - 530.
Contact in criminal cases for cases of non-paying the additional charge twice: 32 74 38 406.
Phones are answered Monday to Friday between 7 am and 3 pm.
No of the bank account, to which payments of additional charges (fines) should be transferred:
Santander Bank Polska
45 1090 1186 0000 0001 3708 1372.
5. In relation to stop shelters managed by the ZTM (only in municipalities: Sławków, Świerklaniec, Sośnicowice, Tychy, Knurów, Radzionków, Dąbrowa Górnicza, Sosnowiec, Gliwice, and Ruda Śląska): 32 74 38 417.
6. Other numbers:
| Hotline | 800 16 30 30 | |
| Front office | 32 743 84 37 | |
| The Press Spokesman ZTM – Michał Wawrzaszek |
32 743 84 02 | mwawrzaszek@metropoliaztm.pl |
| The Press Spokesman GZM – Kamila Rożnowska |
32 718 07 62 | k.roznowska@metropoliagzm.pl |
| Analyses and Budgeting Department – Krzysztof Moruś |
32 743 85 29 | |
| Financial Department – Dorota Mikołajczyk |
32 743 84 38 | |
| Commercial Department – Ewa Peist |
32 743 85 36 | |
| Stationary Infrastructure Department – Jerzy Orenowicz |
32 743 84 17 | |
| HR and Payroll Department – Małgorzata Wilk |
32 743 84 27 | |
| Tickets Inspection Department – Janusz Tyran |
32 743 85 20 | |
| Internal Control Department – Maurycy Graca |
32 743 84 08 | |
| Accounting Department – Klaudia Kura |
32 743 85 66 | |
| Transport Organisation Department – Krzysztof Drewniok |
32 743 84 13 | |
| Organisation Department – Monika Sottopietra-Kowal |
32 743 85 51 | |
| Transport Development Planning Department – Adam Blot |
32 743 85 35 | |
| Legal Department – Tomasz Olszewski |
32 743 84 05 | |
| Passenger Service Points Department – Justyna Czardybon |
32 743 85 31 | |
| Advertisement and Marketing Department – Anna Koteras |
32 743 84 03 | |
| Transport Statistics Department – Katarzyna Buszkiewicz |
32 743 84 25 | |
| Public Procurement – Grzegorz Włoczyk | 32 743 84 70 | |
| Traffic Management Department - Jacek Nazimek |
32 743 84 41 | |
| Specialist for OHS – Piotr Radziszewski |
32 743 84 07 | |
| Data Protection Officer | iod@metropoliaztm.pl | |
| Director of the Metropolitan Transport Authority – Małgorzata Gutowska |
32 743 84 01 | |
| Deputy Director for Administration – Krzysztof Dzierwa |
32 743 85 01 | |
| Deputy Director for Controlling – Adam Sujkowski |
32 743 85 01 | |
| Deputy Director for Transport – Aleksander Sobota |
32 743 84 11 | |
| Mobile Infrastructure Department - Wojciech Trzewik | 32 743 85 59 | |
| Tickets Inspection Department – Tomasz Musioł | 32 743 85 90 | |
| Collection Department – Tomasz Żyła | 32 743 85 07 or -510,-511, -513, -514 |
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