FAQ

TICKETS

Can I buy the ZTM tickets via my mobile phone? On which mobile apps can I buy the ZTM tickets?
Yes, the ZTM tickets are available on the apps: Transport GZM, SkyCash, mPay, moBILET, zBiletem, Jakdojade and Żappka. Only on the Transport GZM app are all ZTM tickets available, and in case of the others single-ride and medium-term tickets. 

Can I buy a ticket from the bus driver or tram driver on the ZTM transport?
From 01 January 2026, drivers do not sell tickets. 

How can I buy a ticket on the vehicle using a payment card? 
The (contactless) card payment system is available in all vehicles throughout the GZM Transport network (buses, trams and trolleybuses). There is at least one device in each vehicle to handle such payments (in the articulated vehicles usually at the second and third doors).

There are two methods to choose from:

• purchase of a specific ticket (e.g. '20 minutes', '40 minutes', '120 minutes' or 'Daily' ticket). On the screen of the device, choose the type of ticket and the number of pieces, confirm with the 'Proceed to payment' button and then bring the card or phone/watch close to the reader. The ticket is automatically validated at the time of purchase.
• 'Start/Stop travel' time tariff. Simply bring the card (or phone/watch) close to the reader immediately after entering the vehicle (without choosing options on the screen) and again when exiting. The system itself shall calculate the charge for the distance travelled.

How do I check if a ticket has been bought?
The devices do not print paper tickets or receipts. The ticket is virtual and assigned to a payment card. To ensure that the ticket has been bought correctly, you can press the button with the 'i' icon on the on-board device and hold the card or phone/watch used to make the purchase to the reader. Importantly, the transaction is not immediately visible in the bank accounts. The account for the ticket purchase shall be debited on the next working day.

How do I present my ticket during a ticket inspection?
During the inspection, the card or phone/watch used for purchase must be applied to the ticket inspector's reader. This is completely secure, as the ticket inspector only receives a confirmation that you have a valid ticket.

Now only time counts on a single-ride ticket. What if there is a delay and, for example, the ticket runs out of time due to heavy traffic - instead of 20 minutes, the travel shall take 30 minutes? 
The ZTM tariff for single rides has a time tariff, where the amount of the fare depends on the travel time reflected in the timetable. Where, due to a delay, the ride is extended beyond the time specified in the timetable, the validity of the tickets shall be extended by the duration of the delay. The above applies to the rides made using a single-ride/short-term or 'Group' ticket.

What tickets are valid on metropolitan and airport lines?
On metropolitan and airport lines, the standard fare applies. They can be used with all ZTM tickets. Detailed information on the ticket offer can be found on the ZTM website under the 'Buy a Ticket' tab.

Can a '2 Cities 30' ticket be valid in the area of 2 municipalities that are not adjacent to each other?
No, long-term tickets for 2 cities are only available for two bordering cities/municipalities. 

Is it possible to travel with one ticket on the ZTM and the KŚ transport?
Yes, this is possible on the basis of the 'Metroticket City 30' tickets and the 'Metroticket 24h' ticket. More information is available on the ZTM website under the 'Buy a Ticket - Price List' tab. 

Can a ticket be suspended? 
No, passengers do not have the option to suspend the validity of ZTM tickets. However, advance refunds can be made for most long-term or multi-ride tickets. The 'Network 180' ticket is not refundable. Refunds can be made at Passenger Service Points and, in the case of e-tickets, also via the mobile app or the GZM Transport website. For further information, please refer to the sub-para. 26.

What happens if I use the distance fare and forget to deregister the vehicle exit? 
If the passenger does not register their exit (does not tap their card or click ‘Stop’ in the app) when getting off the bus, the system shall not refund the fare for the unused section of the travel. To pay only for the distance actually travelled, always remember to 'tap on the reader' when leaving the vehicle. 

What are supplementary tickets used for? 
Supplementary tickets (with denominations of 10, 20 and 50 gr) are used only to update the price of previously bought paper tickets in the event of a change in the price list (increase). They allow you to use your ‘old’ tickets by paying the difference in price so that their total value matches the new price list. According to the Tariff, this solution applies for one year from the effective date of the price change. Supplementary tickets cannot be used to extend the validity of a ticket (e.g. changing a '20 minutes' ticket to a '40 minutes' ticket by means of a paying an additional charge). The fare does not provide a mechanism for adding up denominations to achieve longer travel time - each paper ticket validated is treated as a separate document with its own time limit. 

How does the transfer work and does it count towards the validity of the ticket? 
Transfer rules depend on the type of fare chosen:
Temporary tickets (single-ride tickets): you can change, but the time spent walking to the stop and waiting for the next vehicle is included in the validity of the ticket. This means that the ticket must be valid for the entire duration of the ride (including on subsequent vehicles).
The 'Start/Stop travel' time tariff allows you to pay for your ride in one vehicle (from entry to exit). When you change to another vehicle, a new fare is charged for the next section of your travel.  If the transfer takes place within 30 minutes of recording the exit, the system shall treat the next ride as a continuation of the travel. This means that the time of the transfer itself shall not be included in the fare, and the timer on the next vehicle shall start from the point at which it stopped on the previous vehicle. However, it is worth remembering that the system adds up all the fares paid during the day and, once a certain ceiling is reached, the system shall only charge the value of the corresponding 'Daily' ticket for the whole day.

CONCESSIONS AND FREE OF CHARGE RIDES

Can an 8-year-old child travel for free on the ZTM transport?
Yes, children and young people between the ages of 7 and 16 who reside/register in the municipalities that make up the GZM can travel on the ZTM transport free of charge. The prerequisite is that the special concessionary price is encoded in the Transport GZM system. 

What is metropolitan concessionary price? Who is it intended for and what do you need to do to benefit from it?
The metropolitan concession entitles you to free of charge travel on public transport organised by the ZTM. It is intended for children and young people from their 7th to 16th anniversary of birthday, residing in the municipalities that make up the GZM and in the municipalities that have signed an agreement with the GZM. It must be encoded on the Metrocard or in the GZM Transport system. 

Is the student concessionary price limited to a specific age?
No, the student concessionary price is without any age restriction, but this does not apply to postgraduate or doctoral studies. 

When travelling by train with a concessionary Metroticket, do you need to have a document entitling you to the concession?
In the case of travel on trains based on concessionary Metrotickets, the passenger must be in possession of the document entitling them to the concession during the travel (in this case, it is not sufficient to encode and confirm the concession in the Transport GZM system).

Do persons over the age of 70 need to have a Metrocard? 
No, they do not. People over 70 years of age travel on the ZTM transport free of charge 
on the basis of a valid identity card or other document with a photograph proving age. There is no obligation to get a Metrocard or to code the concession.

Do old-age and disability pensioners need to create an account in the Transport GZM system?
There is no absolute obligation to create an account, but it is highly recommended, especially for those under the age of 70 who use concessionary tickets. The main benefits of having an account with the Transport GZM are:

Convenience during ticket inspections (it is not necessary to have documents with you)
Once you have created your named account online, it is a good idea to go to a Passenger Service Point once to encode your concession into the system (by showing your card and identity card). This ensures that the entitlement information is stored on the Metrocard or in the app. From now on, there is no need to carry an old-age/disability pensioner card in the paper form with you. During the ticket inspection, it is sufficient to show the Metrocard or the app.

Access to the full ticket offer
Long-term tickets (e.g. 30-day, quarterly, half-yearly) are only available in the electronic form.

'Start/Stop travel' time tariff
Having an account makes it possible to pay for stops actually travelled, which is cheaper for short distances than using a paper ticket.

RIDE

Where can I find information on planned changes to public transport on the ZTM transport?
It is best to check for planned changes to public transport on the Transport GZM website under the 'Plan Your Travel - Announcements' tab. 

When should I activate my ticket in the mobile app? 
The ticket on the mobile app must be bought and activated immediately upon getting on the vehicle. Purchase or activation of a ticket only during the travel (e.g. after taking a seat) or at the start of the check may be treated as travel without a valid ticket. 

What should I do if the ticket validator in the vehicle does not work? 
A failure of the ticket validator must be reported to the driver of the vehicle immediately. If there are other functioning ticket validators in the vehicle, the passenger is obliged to use them. In the event of a failure of the on-board ticketing system, it is recommended to buy a ticket using one of the available mobile apps. 

How to use 'on-demand' (NŻ) stops correctly? 
To get off at an 'on-demand' stop, press the 'STOP' button or the door-opening button in sufficient time. On the other hand, when waiting at a stop, you should clearly signal your willingness to get on when you see an oncoming vehicle. For this purpose you should approach the bay area or the edge of the roadway near the bus stop post so as to be visible to the driver. 

Do the doors on vehicles open automatically? 
The majority of vehicles running on behalf of ZTM Katowice have a so-called 'passenger-operated button' system. This means that the driver does not open the door using the central system at each stop. To enter or exit the vehicle, the passenger must press the door-opening button (located outside the vehicle at the entrance or inside on the handrail by the door) by themselves. The button becomes active (usually illuminated) when the vehicle is stopped. This solution maintains the right temperature inside the vehicle (air conditioning operation in summer and heating in winter). 

Can an animal be transported in the vehicles of the ZTM transport and should a fare be paid?
The carriage of pets is free of charge, but must follow certain rules. Small animals should be transported in suitable carriers (baskets, cages) to protect them from harm. Dogs that are not transported in containers must be kept on a lead and have a muzzle on. In addition, the handler of the dog is required to carry a current certificate of vaccination of the animal against rabies. Animals must not behave aggressively, noisily or threaten the safety of other passengers. They must also not be carried on the seats. 

Can a bicycle or electric scooter be transported in the ZTM vehicles? 
Yes, the carriage of bicycles and scooters is free of charge, but subject to certain rules. The bicycle should be transported in a place marked with a pictogram or, in the absence of such a place or if it is very crowded, only with the consent of the driver. Electric scooters (with the exception of commercial ones) may be carried as luggage provided they are folded up and do not compromise safety. Please note that in the area designated for wheelchairs, pushchairs and bicycles, absolute priority is always given to wheelchair users and pushchairs. Where necessary, passengers with bicycles are obliged to vacate their places, even if this means leaving the vehicle. 

How can a passenger recover lost luggage in the ZTM transport?
In cases where luggage is left behind on a vehicle operating on behalf of the ZTM, passengers should contact the operator of the line on which the luggage has been left as soon as possible. Details for operators are available on the ZTM timetables page under the 'Operators' tab. In turn, which operator operates a particular line can also be checked on ZTM website featuring timetables by selecting a specific line number (information about the operator is available at the bottom of the page). 

ADDITIONAL CHARGE

In which cases can you pay PLN 70 for travelling without a valid ticket instead of PLN 550?
If the passenger has paid all possible previous charges or does not have any debt to the ZTM at all, then they shall be able to reduce the additional charge from PLN 550 to PLN 70, provided that they buy a 'Network 180' ticket at the same time. Furthermore, passengers who regularly buy tickets (for six half-year periods, the total validity period of long-term tickets and Metroticket shall be at least 170 days), but for various reasons have travelled without a valid ticket, and less than three days have passed since the expiry of their last personalised ticket, shall be eligible to obtain a reduction in the additional charge to PLN 70.
This reduction in the amount of the additional charge may also be applied if the duration of the single-ride ticket is exceeded, but not more than 10% of the validity of the ticket in question.

IMPORTANT: the request must be made within 14 days of the additional charge being issued to the Passenger Service Point of your choice.

If a passenger with a '40 minutes' ticket travels 5 minutes longer, shall they have to pay an additional charge of PLN 550?
The maximum time exceeding cannot exceed 10% of the validity of a given ticket, i.e. in the case of '20 minutes', '40 minutes' and '120 minutes' tickets, respectively: 2, 4 or 12 minutes This means that in the case of a '40 minutes' ticket, the exceeding of time cannot be longer than 4 minutes. In the above case, i.e. exceeding the validity of the ticket by no more than 10%, the additional charge is reduced to PLN 70.

TICKET REFUNDS AND ClOSING YOUR ACCOUNT

Where can I return a long-term ticket?
Refunds can be made at the Passenger Service Points and, in the case of e-tickets, also via the mobile app or the GZM Transport website. Refunds are credited to the client account at the Transport GZM, and the amount depends on the expiry of the ticket and the type of ticket. 
The exception is the 'Network 180' ticket, which is not refundable in principle. However, if its expiry date has not yet started, it can only be returned at the Passenger Service Points.

How do I withdraw funds from a client account at the Transport GZM? 
In the Transport GZM system, the 'withdrawal' of funds is the same as the return procedure when closing an account, as the system does not function like an ATM for free partial deposits and withdrawals. Withdrawal of funds accumulated in the account (ePurse) is only possible in the event of termination of the agreement (closure of the user account).

How do I close a client account at the Transport GZM? 
An account can be closed at any time by submitting a request via one of three channels: the Mobile Application, the GZM Transport website and in person at any Passenger Service Point (POP).
In order for the system to be able to close an account, there must be no active tickets on it. If there are funds in the account, during the closing process, the number of the bank account held by a Polish bank to which the refund shall be made must be provided.

OTHER INFORMATION

Where are the Passenger Service Points located?
Passengers have an access to ten Passenger Service Points located in eight cities: Katowice, Bytom, Chorzów, Gliwice, Sosnowiec, Tychy, Tarnowskie Góry and Zabrze. Detailed addresses are available on the ZTM website under the 'Buy a Ticket' tab - Service Points.

Where can I lodge an application, complaint, appeal against an additional charge?
Passengers may submit requests, complaints and claims using the form available on the ZTM Public Information Bulletin website, by post to the following address: Zarząd Transportu Metropolitalnego ul. Barbary 21a 40-053 Katowice, or by email to: kancelaria@metropoliaztm.pl.