Contacts

Publication date: 16.10.2025

1. Address
Metropolitan Transport Authority
Barbary 21a
40-053 Katowice

FREE, 24/7 ZTM HELPLINE operates at the following numbers: 800 16 30 30.

2. E-mail
kancelaria@metropoliaztm.pl

3. Address of electronic mailbox register:
/METROPOLIAZTM/SkrytkaESP

4. Claims/appeals/recovery

Claims/appeals related to imposed additional charges should be sent to the e-mail address provided in sub-para 2.
The additional information on claims/appeals related to the imposed additional charges may be obtained at phone numbers: 32 743 85 90.

Phone numbers for cases of recovery/fines: 32 743 85 14 / -08/ -09/ -13.

Contact for cases of court recovery: 32 74 38 404/ - 518/ - 530.

Contact in criminal cases for cases of non-paying the additional charge twice: 32 74 38 406.

Phones are answered Monday to Friday between 7 am and 3 pm.

No of the bank account, to which payments of additional charges (fines) should be transferred:
Santander Bank Polska
45 1090 1186 0000 0001 3708 1372.

5. In relation to stop shelters managed by the ZTM (only in municipalities: Sławków, Świerklaniec, Sośnicowice, Tychy, Knurów, Radzionków, Dąbrowa Górnicza, Sosnowiec, Gliwice, and Ruda Śląska): 32 74 38 417.

6. Other numbers:

Hotline    800 16 30 30
Front office  

32 743 84 37

kancelaria@metropoliaztm.pl
The Press Spokesman ZTM

Michał Wawrzaszek

32 743 84 14

mwawrzaszek@metropoliaztm.pl
The Press Spokesman GZM

Łukasz Zych

 

l.zych@metropoliagzm.pl
Legal Department Damian Jaromin 32 74-38-451
Internal Audit Department Jolanta Sałęga 32 74-38-408
Data Protection Officer

Bartłomiej Czauderna,
Rafał Schreiber

 iod@metropoliaztm.pl
Specialist for OHS Piotr Radziszewski 32 74-38-407
Organisation Department Sylwia Klimek 32 74-38-484
HR and Payroll Department Małgorzata Wilk 32 74-38-427
Public Procurement Grzegorz Włoczyk 32 74-38-470
Accounting Department Agnieszka Miszek-Dura 32 74-38-527
Financial Department Dorota Mikołajczyk 32 74-38-438
Collection Department Tomasz Żyła 32 74-38-507
Traffic Management Department Piotr Radziszewski 32 74-38-441
Transport Development Adam Blot 32 74-38-535
Transport Organisation Department Grzegorz Rutkowski 32 74-38-430
Mobile Infrastructure Department  Michał Kuliński 32 74-38-559
Stationary Infrastructure Department  Karol Gocyła 32 74-38-417
Transport Statistics Department Mariusz Gruszka 32 74-38-425
Analyses and Budgeting Department Krzysztof Moruś 32 74-38-529
Tickets Inspection Department Tomasz Musioł 32 74-38-590
Commercial Department Ewa Peist 32 74-38-537
Passenger Service Points Department Agata Zabiegała 32 74-38-531
Director of the Metropolitan
Transport Authority		 Michał Wadowski 32 74-38-401
Deputy Director for Administration Ewelina Lorenc-Nowak 32 74-38-545
Chief Accountant Ewa Długosz 32 74-38-569
Deputy Director for Transport Aleksander Sobota 32 74-38-411
Deputy Director for Controlling Adam Sujkowski 32 74-38-501
Deputy Sales Director Justyna Czardybon  
Mobile Infrastructure Department Wojciech Trzewik 32 74-38-551