Passenger Service Points

Publication date: 30.04.2025

At Passenger Service Points (POP) it is possible to buy tickets, to obtain the information on the urban transport, to file claims, complaints, and applications related to the transport operation. In addition, at POPs it is also possible, e.g., to pick up a Metrocard or to encode and approve a tariff discount.

POPs working hours:  

  • Monday – Friday from 07:00 to 19:00;
  • Saturdays during the summer holiday (July and August) – closed;
  • Sundays and public holidays – closed.

The point situated at Barbary 21a in Katowice (ZTM office), which serves passengers, is a permanent exception:

  • Mondays – from 07:00 to 17:00;
  • Tuesday to Friday from 7:00 to 15:00;
  • on Saturdays, Sundays, and public holidays – closed.

Moreover, there may be other temporary exceptions from the hours specified above. The information about them is updated only in the Polish version of the website.

  1. Bytom, Dworcowa 35

  2. Chorzów, Rynek 8/1

  3. Gliwice, ul. Składowa 8a

  4. Katowice, Dworzec Katowice

  5. Katowice, Pocztowa 10

  6. Katowice, Barbary 21a (ZTM)

  7. Piekary Śląskie, Papieża Jana Pawła II 46

  8. Sosnowiec, 3 Maja 17

  9. Tychy, Marszałka Piłsudskiego 12 (ground floor, main entrance)

  10. Tarnowskie Góry, Pokoju 1