Tickets

Publication date: 29.02.2020

1. ŚKUP / Service Points

2. Tickets via mobile

Details about purchasing tickets via mobile applications can be found here:

 

MOBile applications

3. Single travel tickets

Single travel (short-term) tickets are available in the zone-time version (passengers pay for zones - where one zone is one city, or for the time) or in the distance tariff, in an electronic and paper form (in the distance tariff payment only in an electronic version). Tickets can be purchased:

- in the electronic version: for a personalised and non-personalised ŚKUP card (at all stationary points, ticket machines, via Internet on the Customer Portal) and via a mobile phone or another mobile device approved by the ZTM,

- in the paper version: at points of sales, at POPs, POKs, ticket machines, and from the vehicle driver (only the Network/90min ticket).

4. Medium-term daily and 24-hour tickets

Passengers can use daily and 24-hour medium-term tickets.

5. Long-term tickets

Passengers can use the following long-term tickets:

  • 7-day, City 30, City 90, Network 30, Network 90, Network 120, and Network 30 Bearer (they do not entitle to travel by express airport lines),
  • Airport 30 and Airport 90 (entitle to travel by express airport lines).

6. Multi-journey

Tickets entitle to a specified number of journeys (twenty, forty, eighty - depending whether the passenger chose ticket ‘M-20’, ‘M-40’, or ‘M-80’, respectively) without a possibility of transfers, by all ZTM bus, tram, and trolleybus lines, except for express lines to the airport. Tickets are valid for 180 days from the date determined during the purchase. These tickets are available only in an electronic form on a personalised ŚKUP card.

7. Group for 5 persons

The ticket entitles to a single journey of a group of maximum five persons, in the area of three and more cities (municipalities) or during 90 minutes from the moment of validation. These tickets are available in an electronic and paper form. They can be purchased:

- in the electronic version - for a personalised and non-personalised ŚKUP card (at all stationary points, ticket machines, via Internet on the Customer Portal) and via a mobile phone or other devices approved by the ZTM,

- in the paper version - at ticket machines.

8. Airport

The following tickets entitle to travel by express lines to the airport: Airport 30, Airport 90, and 24h + Airport.

9. Offer for participants of cultural, scientific, educational, sports, and mass events

The offer is addressed to organisational units of municipalities - members of the Upper Silesian-Zagłębie Metropolis - and to the other event organisers. Tickets entitle to travel by all lines of public transport organised by the ZTM, including additionally express lines to the airport. They are dedicated to participants of events attended by at least 50 persons. Tickets are sold based on a contract concluded with the ZTM, which also specifies tickets distribution rules and form. A possibility to purchase an entitlement valid up to 12 hours is allowed - the value of the entitlement is calculated as 50% of the price stated per 1 person. Detailed information on this offer is provided in the ‘Tariff for persons and luggage transport in the public transport organised by the Metropolitan Transport Authority (ZTM)’.

10. Transport tariff

11. Metropolitan concession for children and youth

From the beginning of 2018 children and youth up to 16 years of age and living in the area of member cities of the Upper Silesian - Zagłębie Metropolis can use the transport free of charge. The entitlement can be used only based on the concession encoded on the ŚKUP card. Apart from the aforementioned concession, entities, referred to in § 9 of the Tariff for persons and luggage transport in the urban transport organised by the Metropolitan Transport Authority (ZTM), are entitled to concessionary and free journeys.

12. METROTICKET

The Metroticket is an offer for passengers using the ZTM urban transport and Koleje Śląskie trains. With one ticket you can travel by all means of transport within the Metropolis.

More information on the website https://www.metropoliaztm.pl/en/s/metrobilet

13. Ticket machines

Passengers can use two types of ticket machines. The basic ticket machine is a Stationary Card Charging Machine (SADK) – a ŚKUP system machine, while ticket machines supplied by solar energy were additionally commissioned – so-called solar machines, which do not service ŚKUP cards, but are designed for sales of selected paper tickets.

I. The Metropolitan Transport Authority (ZTM) operates more than 120 Stationary Card Charging Machines – so-called ŚKUP machines. Their basic functions are as follows:

1. Sales of single-travel (short-term) and medium-term paper tickets, with a possibility to buy a few different tickets in one transaction (so-called shopping basket functionality).

2. Sales of single-travel (short-term) and season electronic tickets for a ŚKUP card.

3. Service of ŚKUP cards

- Issuing non-personalised cards.

- Change of card’s PIN code.

- Charging the card account – so-called e-purse.

- Checking the card status – e.g. the type and validity period of encoded tickets, balance of funds on the account, type of concession assigned.

- Displaying the list of recently carried out operations with the e-purse use.

4. Accepting payments for the tickets and services sold, using one of 3 payment channels:

- Cash – accepting and giving change in PLN coins (10 gr, 20 gr, 50 gr, 1 zl, 2 zl, and 5 zl) as well as accepting PLN banknotes (10 zl, 20 zl, 50 zl, and 100 zl).

- Payment cards – service of VISA and MasterCard debit and credit cards, including VISA payWave and MASTERCARD payPass cards, used for proximity payments.

- ŚKUP Cards – service of personalised and non-personalised cards.

5. Displaying information on timetables, ZTM messages, and the tickets and services price list.

6. Sales are served in 4 languages: Polish, English, German, and Russian.

II. As a target, passengers will be capable of using 10 solar machines. Already 6 such devices have been installed. They provide quick sales of 1m/20min, 2m/40min, Network/90min, Daily, and 24h + Airport paper tickets. In those ticket machines it is possible now to pay only with coins (with face values from 10 gr to 5 zl), but ultimately also the payment by means of proximity cards will be started. Menu of machines is available in 4 languages – Polish, English, German, and Ukrainian. What is important, these machines do not service the ŚKUP system.

14. Tickets return

Holders of long-term or multi-journey tickets saved on a ŚKUP card are entitled to such a ticket return without deduction of additional charges, prior to the start of the ticket validity period.

In the case of returning a long-term or multi-journey ticket, which validity has already started, the amount to be returned is determined after deducting an amount corresponding to the period of ticket use, adequately to the ticket price specified in the Tariff.

Detailed rules of tickets return are determined in the following documents: