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Ticket offers common with other carriers

Because of the integrated offer of the GZM, Koleje Śląskie, and POLREGIO, one ticket is enough to use various means of transport in the area of Metropolis. For passengers this means a more flexible possibility of choosing the most favourable connection. The ticket integration is the effect of the agreement concluded in December 2023 by and between the GZM, the Silesian Voivodeship, Koleje Śląskie, and POLREGIO. Because of this solution all the basic personal 30-day tickets of the Transport GZM  also enable the holders to use the trains. This briefly means that in the ticket price the passengers have an additional possibility of travelling by the Koleje Śląskie and POLREGIO trains in the area chosen by them.

1.    Metrotickets 
The Transport GZM ticket offer includes four types of 30-day tickets and a 24-hour ticket, which, depending on the choice, entitle to travel by both the Transport GZM urban transport as well as the Koleje Śląskie and POLREGIO trains within the GZM area. All of them received the ‘Metroticket’ prefix. The following Metrotickets are available:
1)    Metroticket 24h (PLN 24 normal, PLN 12 concessionary) – is valid on the entire Transport GZM network and on all lines served by Koleje Śląskie and POLREGIO in the GZM area (including the Tarnowskie Góry – Pyrzowice section via Miasteczko Śląskie Centrum and further on Mierzęcice and Siewierz (in accordance with the diagram);
2)    Metroticket City 30 (PLN 119 normal, PLN 59.50 concessionary) – is valid in the area of one selected municipality, in the Transport GZM urban transport, and in the case of a city in the GZM area, in which at least two railway stops are situated, also in the Koleje Śląskie and POLREGIO trains;
3)    Metroticket 2 Cities 30 (PLN 149 normal, PLN 74.50 concessionary) – is valid in the urban transport in the area of two selected neighbouring municipalities, and in the case of cities within the GZM area, in which at least two neighbouring stops served by the railway are situated, the ticket is also valid in the Koleje Śląskie and POLREGIO trains; Comment: if only one of the two selected cities has the railway, but in the area of this city there are at least two neighbouring railway stops, then we are entitled to travel within the area of this city by train, provided that the municipality is a GZM member;
4)    Area Metroticket 30 (PLN 189 normal, PLN 94.50 concessionary) – is valid on the entire Transport GZM urban transport network and, in addition (if the passenger chooses so) in the Koleje Śląskie and POLREGIO trains in the area from three to six consecutively neighbouring municipalities, GZM members, where stations served by the railway are situated, including the section of Tarnowskie Góry – Pyrzowice section via Miasteczko Śląskie Centrum and further on Mierzęcice and Siewierz (in accordance with the diagram), with a possibility of a direct ride or with a transfer in the railway relations;
5)    Metroticket Network 30 (PLN 249 normal, PLN 124.50 concessionary) – is valid on the entire Transport GZM network and on all lines served by Koleje Śląskie and POLREGIO in the GZM area, including the Tarnowskie Góry – Pyrzowice section via Miasteczko Śląskie Centrum and further on Mierzęcice and Siewierz (in accordance with the diagram);
In the case of concessionary Metrotickets, in the Koleje Śląskie and POLREGIO trains the entitlements to concessionary travelling applied in accordance with the Transport GZM Tariff are honoured. Thereby, a person, which will buy a concessionary Metroticket and in accordance with the Transport GZM Tariff, is entitled to concessionary travels, with such a ticket he/she can travel by trains of the aforementioned carriers, even if his/her entitlement to a concession would not be valid in the case of a railway ticket purchase.

NOTE: 
1)    In a situation of travelling by trains based on concessionary Metrotickets, passengers shall hold during the ride a document entitling to the concession (in this case it is not enough to encode and confirm the concession in the Transport GZM system). 
2)    Mutual honouring of Metrotickets and MAX TICKETS applies to tickets at a normal price and also to concessionary tickets. This solution does not comprise the honouring of entitlements to free travels.
3)    Metrotickets are valid in the railway transport only within the GZM area. Thereby, having a Metroticket for a selected municipality or municipalities served by the Transport GZM, but situated outside the GZM area, such a ticket does not entitle to travel by the railway transport in the area of those municipalities. The Tarnowskie Góry – Pyrzowice section via Miasteczko Śląskie and further on Mierzęcice and Siewierz is the exception (in accordance with the diagram).
4)    In the case of using a Metrocard as a carrier of ticket data (without having access to the Transport GZM application during the ride), passengers, when travelling by the POLREGIO trains, must have a confirmation of the ticket purchase.
5)    Metrotickets are not valid in the PKP Intercity trains, which stop at the railway stops within the GZM area. 
Metrotickets are available on the transportgzm.pl portal, at points of sales, at Passenger Service Points, in selected ticket machines, and in the Transport GZM Transport application. Metroticket 24h is also available in mobile applications, which sell the Transport GZM tickets.

In addition, Metrotickets linked with a personal user’s account in the Transport GZM system entitle everyday (during their validity period) to 60 minutes free riding by the Metrobicycle.
The other tickets available in the Transport GZM Tariff (which do not include ‘Metroticket’ in their name) are valid only in the Transport GZM urban transport and are not valid when travelling by trains.

Diagram of the railway network, on which the Metrotickets are valid: 

2.    MAX TICKET Tariff
In the Transport GZM urban transport passengers can travel based on the monthly tickets from the MAX TICKET Tariff offer, issued by Koleje Śląskie. These tickets, depending on the selected type, apply to rides by all trains of Koleje Śląskie and POLREGIO within the GZM area and to the Transport GZM urban transport. Four types of MAX TICKETS are available, in a normal and concessionary version, in accordance with the statutory concessions binding at the railway carriers.
1)    1 City (PLN 119 normal) – is valid in the Koleje Śląskie and POLREGIO trains and in the Transport GZM urban transport in the area of one selected municipality from the GZM area, where at least two railway stops are situated;
2)    2 Cities (PLN 149 normal) – is valid in the Koleje Śląskie and POLREGIO trains and in the Transport GZM urban transport in the area of two selected neighbouring municipalities, situated within the GZM area, in which stops served by the railway are located;
3)    3-6 Cities (PLN 189 normal) – is valid in the Koleje Śląskie and POLREGIO trains within the area from three to six consecutively neighbouring municipalities, GZM members, in which stops served by the railway are situated, and additionally, on the entire network in the Transport GZM urban transport;
4)    Network (PLN 249 normal) – is valid on all railway lines served by Koleje Śląskie and POLREGIO within the GZM area and on the entire network in the Transport GZM urban transport.
In the case of concessionary MAX TICKETS, the entitlements to concessionary travels in accordance with the statutory concessions binding on the railway are honoured in the Transport GZM urban transport. Thereby, a person, which will buy a concessionary MAX TICKET and in accordance with the Koleje Śląskie Tariff is entitled to concessionary travels, with such a ticket can travel in the Transport GZM urban transport, even if his/her entitlement to a concession would not be valid in the case of a purchase of an urban transport ticket.
Tickets from the MAX TICKET Tariff are available in Koleje Śląskie ticket offices, in trains, in tickets machines, and also on-line via the website and through mobile applications. Details are provided on the Koleje Śląskie website – https://www.kolejeslaskie.com. These tickets are not available in the Transport GZM sales channels.
NOTE: MAX TICKETS issued by Koleje Śląskie are monthly tickets, while Metrotickets are 30-day ones.

3.    Deviation from the Price List due to the long-term reconstruction of the Katowice Railway Junction.
Passengers holding tickets issued by Koleje Śląskie or POLREGIO, in accordance with its validity period and scope of validity, can travel by the Transport GZM urban transport, provided that one of the following conditions is satisfied: 
a)    the route of travel specified in the ticket covers only the area included in the transport organisation changes, which result from the reconstruction of the railway junction in Katowice;
b)    this is relation-free ticket (e.g., a network, tourist ticket or REGIOkarnet); 
c)    this is a ticket issued for travelling by the trains operated by the KŚ or POLREGIO in a shortened relation, i.e., from/to the station, to which the train travels were shortened, in accordance with the current list of changes in the trains’ operation, displayed on the KŚ or POLREGIO website.

4.    Tickets common with MZK Jastrzębie
In the Transport GZM urban transport one can travel based on 30-day M1, M2, and MS tickets issued by MZK Jastrzębie. These tickets are available in a normal and concessionary option pursuant to the entitlements specified in the Tariff for persons and luggage transport of MZK Jastrzębie: 
1)    M1 (PLN 208 normal, PLN 104 concessionary) – is valid in the urban transport organised by the MZK in the area of Czerwionka-Leszczyny and Knurów municipalities and in the area of one selected city in the Transport GZM urban transport;
2)    M2 (PLN 232 normal, PLN 116 concessionary) – is valid in the urban transport organised by the MZK in the area of Czerwionka-Leszczyny and Knurów municipalities and in the area of two selected cities in the Transport GZM urban transport;
3)    MS (PLN 264 normal, PLN 132 concessionary) – is valid in the urban transport organised by the MZK in the area of Czerwionka-Leszczyny and Knurów municipalities and on the entire network of the Transport GZM urban transport.
Tickets M1, M2, and MS can be purchased only by one of mobile applications – Zbiletem, SkyCash, moBilet, and mPay in the context of MZK Jastrzębie organiser. These tickets are not available in the Transport GZM sales channels.

5.    Transport to order during night hours in Sosnowiec
From the 1st of July, for a pilot period (till the 30th of September 2025), passengers with a valid long-term Transport GZM ticket obtained, without additional charges, a possibility of using the night transport organised by the municipality of Sosnowiec and the Sosnowiecka Sieć Szerokopasmowa Sp. z o.o. (Sosnowiec Broad Band Network, Ltd.). Free rides may be used every day between 23:00 and 5:00 hours, that is within the full scope of the night Transport to order operation in Sosnowiec. The travelling under the Transport to order comprises only rides made based on long-term tickets (covering by their validity scope the municipality of Sosnowiec, excluding R-1 tickets), thereby it does comprise entitlements to free travels in the Transport GZM tariff.

The night transport is not carried out according to the determined timetable, but only to the passenger’s order in a special dedicated application. While ordering, the users select stops from the available list, where they will get on and off, and also the time of start or of arrival at the destination. The transport is carried out by a minibus for 9 persons. The application determines the time, at which the vehicle will arrive at the indicated stop. Depending on the situation on the roads, and also on the received orders, the time is updated on a current basis. The ride may be planned with a 24-hour advance. At the boarding of the vehicle, its driver verifies, by means of Transport GZM inspector devices, passengers’ entitlements to rides.

6.    Tickets common with the ZGKiM in Sośnicowie (from the 1st of August 2025)
From the 1st of August, passengers with medium- and long-term tickets from the Transport GZM offer (comprising by their validity scope the municipality of Sośnicowice) will be able to travel without additional charges by lines No 1 and 2 organised by the municipality of Sośnicowice through the Zarząd Gospodarki Komunalnej and Mieszkaniowej (ZGKiM; Municipal and Housing Management Enterprise). To enjoy a ride by the aforementioned lines passengers must present to the vehicle’s driver the confirmation of having a valid ticket:
1)    in the case of presenting the the ticket by means of a mobile application – the passenger shall show the ticket to the vehicle’s driver on a mobile device;
2)    in the case of using the Metrocard as a data carrier – the passenger shall present a paper confirmation of the ticket purchase;
3)    in the case of a paper ticket – the passenger presents the ticket, with the reservation that in the situation of a ‘Daily’ paper ticket use, its validation (start of the validity period) must be made earlier in vehicles of the Transport GZM urban transport.
Entitlements to concessionary rides, used in accordance with the Transport GZM Tariff, are honoured on ZGKiM lines. In the case of holding a concessionary ticket, the passenger must have the document entitling to the concession during the ride (it does not apply to persons having encoded the concession entitlement in the Transport GZM system and presenting it in the Transport GZM application). The entitlements to free travelling, resulting from the Transport GZM Tariff, are not valid.

SUMMARY OF ENTITLEMENTS SCOPE FOR TICKETS:

Mobile applications enabling to buy tickets via a mobile phone: Transport GZM and SkyCash, mPay, moBiLET, zBiletem, jakdojade, Żappka.

Passengers can use two types of ticket machines. The basic ticket machine is a Stationary Card Charging Machine (SADK) –while ticket machines supplied by solar energy were additionally commissioned – so-called solar machines, which do not service Transport GZM (card) but are designed for sales of selected paper tickets.

I. The Metropolitan Transport Authority (ZTM) operates more than 120 Stationary Card Charging Machines. Their basic functions are as follows:

1. Sales of single-travel (short-term) and medium-term paper tickets, with a possibility to buy a few different tickets in one transaction (so-called shopping basket functionality).

2. Sales of single-travel (short-term) and season electronic tickets for a Transport GZM card (Metrocard).

3. Service of Transport GZM cards (Metrocards):

4. Accepting payments for the tickets and services sold, using one of 3 payment channels:

- Cash – accepting and giving change in PLN coins (10 gr, 20 gr, 50 gr, 1 zl, 2 zl, and 5 zl) as well as accepting PLN banknotes (10 zl, 20 zl, 50 zl, and 100 zl).

- Payment cards – service of VISA and MasterCard debit and credit cards, including VISA payWave and MASTERCARD payPass cards, used for proximity payments.

- Transport GZM Cards (Metrocards) – service of cards.

5. Displaying information on timetables, ZTM messages, and the tickets and services price list.

6. Sales are served in 4 languages: Polish, English, German, and Ukrainian.

II. As a target, passengers will be capable of using above 10 solar machines. Already 6 such devices have been installed. In those ticket machines it is possible now to pay only with coins (with face values from 10 gr to 5 zl), but ultimately also the payment by means of proximity cards will be started. Menu of machines is available in 4 languages – Polish, English, German, and Ukrainian. 

The offer is addressed to organisational units of municipalities - members of the Upper Silesian-Zagłębie Metropolis - and to the other event organisers. Tickets entitle to travel by all lines of public transport organised by the ZTM, including additionally express lines to the airport. They are dedicated to participants of events attended by at least 50 persons. Tickets are sold based on a contract concluded with the ZTM, which also specifies tickets distribution rules and form. A possibility to purchase an entitlement valid up to 12 hours is allowed - the value of the entitlement is calculated as 50% of the price stated per 1 person. Detailed information on this offer is provided in the ‘Tariff for persons and luggage transport in the public transport organised by the Metropolitan Transport Authority (ZTM)’.

From the beginning of 2018 children and youth up to 16 years of age and living in the area of member cities of the Upper Silesian - Zagłębie Metropolis can use the transport free of charge. The entitlement can be used only based on the concession encoded on the ŚKUP card. Apart from the aforementioned concession, entities, referred to in § 9 of the Tariff for persons and luggage transport in the urban transport organised by the Metropolitan Transport Authority (ZTM), are entitled to concessionary and free journeys.

Passengers can apply for a return of an active ticket at Passenger Service Points. Their locations are provided on the ZTM website in the Service Points tab.