‘Procedures Without Barriers’ project with the involvement of the Metropolitan Transport Authority (ZTM)

The ‘Procedures Without Barriers’ is a project of the Chancellery of the Prime Minister, co-financed from the European Union funds under the European Social Fund, Operational Programme Knowledge, Education, Development (PO WER). Its objectives include increasing and improving the access to public services as well as the service quality for persons with special needs in public administration offices, and also facilitating the access to stable employment for persons with special needs.

On the 5^th of April, during a conference session, the actions carried out by the urban transport organiser for persons with special needs, and also the methods and instruments supporting their service, were presented in a paper entitled ‘Solutions For Accessibility Aimed At Persons With Special Needs In The Public Transport Based On The ZTM Example’. Such issues as the offer of provided transport services (e.g. low and additionally lowered floor, special area for a wheelchair, kneel-down system, voice announcements, or static inscriptions on electronic displays) were discussed. There was also information on the cooperation with NGOs - Fundacja Ważni Ludzie (Important People Foundation), Stowarzyszenie Przyjaciół Integracji (Association of Integration Friends), or Fundacja Transgresja (Transgression Foundation), as well as establishment of a special Accessibility Team, which objective is to take care of ensuring access to ZTM services for persons with special needs. Also such areas as the facilities in the customer service or care of appropriate informing were discussed; the audience were particularly interested in the project of placing yellow labels with the Braille alphabet and QR codes on timetables.

Detailed information on the ‘Procedures Without Barriers’ project is available on the website: https://www.gov.pl/web/sluzbacywilna/procedury-bez-barier